The Technical Support Specialist is responsible for maintaining and supporting the infrastructure of our Los Angeles VFX & postproduction studio. With a dual focus on Audio-Visual / postproduction systems and basic IT tasks, this role ensures our VFX, editorial, grading, and finishing suites remain fully operational. The incumbent will be the on-site go-to person for troubleshooting Flame setups, configuring projection and  Audio-Visual systems, and assisting with general workstation maintenance and deployments.Key Accountabilities :Postproduction Suite Installation and SupportInstall, configure, and maintain editing and finishing environments (Flame, Resolve, Avid, color grading suites).Provide on-site technical support for client-facing rooms, projection setups, and AV installations.Troubleshoot room-specific hardware and software issues, escalating when needed.Calibrate reference monitors and manage AV routing and cable infrastructure.AV and Technical Infrastructure MaintenanceInstall and maintain projectors, TVs, monitors, and AV devices in review and production spaces.Support deployment of postproduction workstations (Linux, macOS, Windows).Monitor local equipment and proactively address hardware or software anomalies.Ensure technical rooms are clean, functional, and aligned with studio standards.IT Support and Light System AdministrationSupport workstation imaging, software installs, and basic system diagnostics.Assist in managing networking issues (patch bays, routers, basic switching).Coordinate with IT and Engineering for escalated issues requiring broader infrastructure support.Document procedures, equipment specifications, and room configurations.Facility supportHVAC & Electrical: Coordinate regular maintenance.Security: Manage access, cameras, and alarm systems.Desk Setup: Handle workstation setups and moves.Shipping: Manage gear shipments between studios and clients.Building Comms: Coordinate with owners on repairs, access, and updates.Operational Readiness and CollaborationWork closely with editorial, color, VFX, and sound departments to provide fast, reliable support.Ensure that all rooms and systems are ready for use at the start of each production day.Prioritize tasks based on production needs and critical support timelines.
